Frequently Asked Questions
Last updated: August 26, 2026
Shipping & Delivery
We currently ship exclusively to addresses within the United Kingdom.
We offer Free Shipping on all orders, with no minimum spend required.
• Transit Time: 7–12 Business Days.
• Total Delivery Time: 8–16 Business Days.
For more details, please read our Shipping Policy.
Once your order is shipped, you will receive an email with a tracking number. You can track your package directly on our Track Your Order page.
Returns & Refunds
We offer a 30-Day Return Policy. You can return items within 30 days of delivery. We accept returns for both defective items and change of mind. Please read our full Refund Policy.
No. We offer Free Returns for any reason. If you need to return an item, we will provide you with a prepaid shipping label.
Simply email us at support@papeh.com with your order number. We will send you instructions and your free return label.
Payment & Security
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, PayPal and Visa.
Yes. Payments are securely processed through our authorised payment providers, including Stripe and PayPal, using encrypted connections. Your complete credit or debit card details are not stored directly on our website.
Still have questions?
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Phone
Hours
Mon-Fri: 9AM - 5PM GMT
Location
28 Seven Sisters Rd, London N7 6AG, United Kingdom