Frequently Asked Questions
If you need assistance with your order or have a query about one of our products, please read the frequently asked questions below. If you can't find your answer here, please get in touch with our support team via support@papeh.com email address.
Which countries do you deliver to?
We ship to the United Kingdom!
How long does delivery take?
Most orders are delivered within 8 to 12 business days. This includes 1 to 2 business days for handling and 7 to 10 business days in transit. For full details, please visit our Shipping Policy
Is my payment information secure?
All transactions on our website are encrypted using advanced SSL technology to protect your privacy and security. We regularly monitor and update our website to meet the latest security standards and comply with regulatory requirements.
Which payment methods do you accept?
We currently accept PayPal
What are the delivery charges?
We do not charge for shipping. We offer free shipping on all orders within the United Kingdom. No minimum purchase required.
The estimated delivery date has passed. Where is my order?
In 99% of cases, orders arrive within the expected delivery timeframe. Occasionally, it can happen that an order experiences delays in the delivery process. You can check the status of your order via the following link: Track Order
If you have not received anything 3 days after the expected delivery date, please contact us: Contact Us
How long after I complete a purchase can I request a refund?
A refund request can be submitted within 30 days after the purchased item has been delivered to the customer.
How can I reach customer support?
You can reach our customer support team by visiting the Contact page or sending an email to our support team at support@papeh.com