Frequently Asked Questions

We currently ship exclusively to addresses within the United Kingdom.

We offer Free Shipping on all orders, with no minimum spend required.

Once your order is shipped, you will receive an email with a tracking number. You can track your package directly on our Track Your Order page.

We offer a 30-Day Return Policy. You can return items within 30 days of delivery. We accept returns for both defective items and change of mind. Please read our full Refund Policy.

No. We offer Free Returns for any reason. If you need to return an item, we will provide you with a prepaid shipping label.

Simply email us at support@papeh.com with your order number. We will send you instructions and your free return label.

We accept payments securely via PayPal. You can pay using your PayPal balance, or use major credit and debit cards (Visa, MasterCard, American Express) through PayPal Guest Checkout—no account required.

Yes, 100%. All transactions are processed securely through PayPal's encrypted servers. This means your financial information is handled directly by PayPal—we never see or store your credit card details.