Frequently Asked Questions

We currently ship exclusively to addresses within the United Kingdom.

We offer Free Shipping on all orders, with no minimum spend required.

Once your order is shipped, you will receive an email with a tracking number. You can track your package directly on our Track Your Order page.

We offer a 30-Day Return Policy. You can return items within 30 days of delivery. We accept returns for both defective items and change of mind. Please read our full Refund Policy.

For change-of-mind returns, you are responsible for return shipping costs. If your item is damaged, defective, incorrect or not as described, Papeh covers reasonable return shipping costs.

Simply email us at support@papeh.com with your order number. We will send you the appropriate return instructions, including any applicable shipping arrangements.

We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal and Visa.

Yes. Payments are securely processed through our authorised payment providers, including Stripe and PayPal, using encrypted connections. Your complete credit or debit card details are not stored directly on our website.